In this hybrid role, you’ll have flexibility to work both remotely and on-site. Customer service representatives are often a client’s primary point of contact with a company. Walgreens has a call center where employees can work remotely and field inbound and outbound service calls. Many companies hire individuals to specialize in this type of outbound calling.

While this position is usually in-office, it can easily be made remote as conversations can occur over the phone, via email, or even video conferencing. Working from home calls for proper remote work practices, as it can be challenging to stay self-motivated to work alone. However, if you are interested or need to do so, it can be the perfect decision to match your lifestyle. And, if you’ve got a knack for communication and problem-solving, that remote job might just fall under customer service. It’s also important to have a quiet place to work, like a dedicated home office.

HubSpot Customer Support Specialist

Work remotely from home or places around the world as a digital nomad. Common customer service job titles include Customer Support Representative, Customer Service Specialist, Call Center Representative, and Online Chat Agent. Entry-level customer service jobs are available, as well as manager roles for more experienced professionals. There are also opportunities for freelance, full-time, part-time, and flexible schedules.

Customer support jobs are naturally suited to remote work since the work is mainly done via computer and phone. Job where you can use your people skills while working from home, one of these jobs could be the right fit for you. Customer support engineers offer high-quality what is remote customer service solutions and specialize in reactively solving technical problems customers might have with products or services. A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more.

Customer Service Specialist- Remote (15 Openings)

So, make sure you’re always getting your point across clearly and leaving no room for misinterpretation. Finding a job can be difficult when your lifestyle doesn’t permit you to go into an office. Perhaps you need to be a stay-at-home parent, or you dream of being a digital nomad, or your ideal job happens to be halfway across the country — or the world — from you. Whatever the case may be, your current situation may call for you to look into remote jobs.

Welcome to remote, part-time, freelance, and flexible Customer Service jobs! Customer service representatives serve as the direct point of contact for customers, providing them with an adequate level of service and help with their questions or concerns. Customer service representatives provide information and support regarding products or services and often communicate with customers by telephone, email, chat, or mail. Companies hiring for customer service jobs often offer remote, work-from-home, or hybrid work.

FT Customer Experience Agent (Work From Home)

They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

remote customer service representative

This position is perfect for you if your remote environment can be loud or distracting or if you feel uncomfortable speaking on the spot over the phone. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Zappos, an online retailer, is well known for its excellent customer support. As a member of their remote customer loyalty team, you’re expected to develop rapport with customers to deliver WOW experiences that inspire loyalty and repeat purchases.

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HubSpot’s Implementation Consultants work on the customer onboarding team to lead customers to success using HubSpot’s Marketing, Sales, and Service software. You’ll use a customer-first mindset to make expert recommendations, all from the comfort of your remote location. The director of customer success builds and leads the customer success team. They create the organization’s customer success strategy and lead the team to execute the plan. Typically, this involves overseeing hiring, collaborating across internal departments, and reporting on the success of initiatives. One of the best parts about working in an office is that you have free access to several employees with whom you can network daily.

Working from home is a valuable option for many people, but it can be tough to figure out if it works for your lifestyle. Leverage the tips on this list to see if it’s right for you, and visit the companies that offer these positions and begin applying for your future position. We’ve built a tool to help you discover all of the remote jobs that never get advertised. Outsourcing and consulting services include recruitment and business process outsourcing, executive search, career transition, and executive coaching.

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